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We provide
UX Audit Services in Hong Kong
Improving Overall Conversion with Targeted UX Audit
Improve Overall Conversion with
Targeted UX Audit
Uxlicious provides bespoke UX audit services that help businesses discover usability issues in their digital products. It helps identify problem areas that make users abandon their journey and leave.
Effective UX Audit
Seamlessly
Identify Friction Points
Through our UX audit services, we can help identify user experience problems, thus reducing drop-off rates and increasing conversions.
Stand Out from Competition
Compare key user journeys across your competitors, discover where your experience falls short and create an action plan for improvement through our UX audit services.
Minimise Customer Churn
Our website and design UX audits help eliminate negative experiences when you implement new features, revamp your current interface or enter new markets
Drive New Product Adoption
Bring bottom-line impact for startups that are introducing new products and services to the market
Does your website/app..
Show a decline in customer activation and engagement rate?
Experience a bottleneck in the customer growth curve?
Suffer from a high churn rate after a major release/upgrade?
WE CAN HELP!
What makes us special?
We are a team of 16 digital experts with rich experience in eCommerce, fintech, insurance, hospitality, fashion industries and more. Established in Hong Kong, our team serves customers across Asia and worldwide and has proven records of helping brands succeed in their local and international digital strategy through website design and UX audits and much more.
A Path to Better Experience
While there is no magic wand designed to heal all UX issues, UX audit services can help to ascertain what difficulties users face interacting with your products; what change(s) you can implement to make your website and app perform better. We provide a comprehensive report with action simulation so your design and development team know exactly what to do.
Create the Right Metrics to Ensure Future Success
While we help to identify the under-performing areas and provide suggestions on what to do next, we also create the right UX metrics you should continue to track so that your design continues to drive business growth. Through our UX audit services, we help you to put the right leading indicators in place when customers are frustrated with the design. This way, you can see it from the data right away and act on it before it reflects on your sales figures.
Unlock your Product Potential
Our Advantages in Web Design & Development
- Experienced web UX/UI designer dedicated to your project
- Purpose-driven and always align with your business goal
- User-centred and create a highly engaging mobile app that brings high conversions
- Attentive aftersale service to ensure a smooth operation after launch
- Agile and nimble, able to move fast
-
Multidisciplinary expertise
Maximize your Influence
by Acquiring & Retain More Mobile Users
Building a mobile app with immersive UX lays the foundation for the success of a digital brand, and we go beyond that. UX audit services help identify the areas which can be improved, while our mobile app development team works closely with UX designers and marketing experts to analyze your existing users’ behaviours and collect feedback. By doing this, they can easily identify the best strategy for new user acquisitions through a detailed website UX audit.
With an accurate understanding of users’ engagement activities, we help optimize your marketing and mobile app distribution channels, including App Store, Google Play, your brand’s website, search engines, social media platforms, email circulation and more.
Meanwhile, the features of your mobile app will be continuously optimized, adding new features desired by users to maximize the retention rates. More importantly, you will stay on top of all performance data to have a holistic and comprehensive view of your KPIs.
Our Clients Say About Us
Avg. Customer Satisfaction
4.8
★★★★★ 4.8/5
Their UI/UX design is stunning. I'm impressed with how they deliver our product core message to customers easily.
Manson Yau
UXlicious help us quickly identified target user need and refine our product with user-oriented approach effectively, I'm enjoying working with them and learn a lot during the process.
Jane Yip
Great experience with UXlicious. Very professional yet collaborative team. Focused on problem solving for our e-commerce website with business impact other than just pretty designs.
Tung Lee
Great work! After they revamped my website, the conversions went up very significantly. I would recommend UXlicious to any business that needs a great website design.
Simon S.
Let us help you
Build the Right Product to the Right Customer
Get in touch
All Services
01
Everything starts with Research
We conduct UX research to understand your growth opportunities.Through market and customer research, competitive review and customer interviews. We will discover:
- Additional market opportunities
- Current frictions and pain points within your organisation
- Competitive advantages
02
Killer UX/UI Design
Working collaboratively, we transform your UX and UI design ideas into reality with a thorough understanding of your business model and target market, whether that be Hong Kong or anywhere else in the world. We deliver:
- User flow and Journey maps
- Wireframe and prototype
- Visual design assets and user experience design guidelines
- Specifications, user stories
- A delicious product for your customers to enjoy
03
Agile software development
We work closely with entrepreneurs and businesses to build tailor-made mobile and web applications. As an agile team, we pride ourselves in producing high-quality, timely and sustainable projects.
- Extensive knowledge of the latest technologies
- Reliable, dedicated development team
- Experience in B2C products with high-performance needs
04
UX & Audit
We pinpoint less-than-perfect areas, revealing which parts of a site or app are causing headaches for your users and stymieing conversions.
Working closely with your product day-to-day gives us unique insights into the operations and business while taking away the customers’ point-of-view. We highlight:
- Confusion, friction, expectation gaps analysis
- Key feature enhancements
- Low-hanging fruits to improve conversion and engagement
01
UX Research
Everything starts with Research
We conduct UX research to understand your growth opportunities.Through market and customer research, competitive review and customer interviews. We will discover:
- Additional market opportunities
- Current frictions and pain points within your organisation
- Competitive advantages
02
UX/UI Design
Killer UX/UI & Design
Working collaboratively, we transform your ideas into reality with a thorough understanding of your business model and target market. We deliver:
- User flow and Journey maps
- Wireframe and prototype
- Visual design assets and design guidline
- Specifications, user stories
- A delicious product for your customers to enjoy
03
Software Development
Agile software development
We work closely with entrepreneurs and businesses to build tailor-made mobile and web applications. As an agile team, we pride ourselves in producing high-quality, timely and sustainable projects.
- Extensive knowledge with the latest technologies
- Reliable, dedicated development team
- Experience in B2C products with high performance needs
04
UX Audit
UX & Audit
We pinpoint less-than-perfect areas, reveal which parts of a site or app are causing headaches for your users and stymieing conversions.
Work closely with your product day-to-day gives you unique insight to the operations and business while taking away the customers’ point-of-view. We highlight:
- Confusion, friction, expectation gaps analysis
- Key feature enhancements
- Low-hanging fruits to improve conversion and engagement
05
Usability Testing
Indepth & UAT Testing
Evaluate your site or app by testing it with your target users so you can get real feedbacks to develop the right feature and improve your UX Design
Testing is the easiest way to continue improving conversion and create better user experience. But sometimes you may not have the resource or time to conduct regular testing. We help with:
- Usability test, A/B test
- Test design, execution and analysis
- Test process design and execution
- Tester recruitment and management
