Hong Kong UX Research Services

We specialise in UX Research in Hong Kong

Create Products Customers Love

with UX Research

At Uxlicious, we develop the right user experience (UX) research strategy that fits your company the most at the beginning of the project through incorporating multiple research methods at different stages in product ideation and development.

Data driven design

Data-driven

UX Search and Testing

User Experience Research and Testing

User Interview

We craft the right interview questions to help you get insights into what your customers think about your products and your competitors’ offerings. This helps to research and identify their pain points and obtain actionable data to improve user experience.

Benchmark Analysis

Compare your products and key user journeys with competitors’ to obtain qualitative data and enhance your product roadmap.

Does your team...

Struggle to find the exact product / market fit

Find it difficult to improve product engagement

Have a hard time finding out why customers drop off or disengage with the product

WE CAN HELP!

What makes us special?

We are a team of 16 digital experts with comprehensive experience in sectors like eCommerce, Fintech, Insurance, Hospitality, Fashion and more. Found and based in Hong Kong, our team serves customers across Asia and the world. With a proven track record of conducting unrivalled UX and UI research, we continue to help brands succeed with optimised local and international digital strategies.

Customer insights for Product Success

Uxlicious’s user experience (UX) research approach lays out the path to understanding customers’ job-to-be-done (JTBD), identifying customers’ current product pain points and revealing the unserved or under-served areas. We assist you in figuring out how customers make decisions and perceive different product value propositions with research to help your product stand out from the competition.

Together, we build the toolkit your team can always utilise to keep them focused on customer issues and make the best decisions for both the business and end-users.

Usability Tests with Actional Plan

With our team of product managers, engineers and digital marketers, we conduct Uxlicious design usability tests which give you powerful insights from the users’ perspective. We look into the key metrics, including things like:

  • Is your customer value clear and easy to understand?
  • Is your onboarding flow smooth and well-staged?
  • Is your engagement loop tuned to the right timing?

Uxlicious’s usability testing is more effective and tailored than typical hallway testing. This is because our testers are a diverse group of professionals with a strong background in user experience research and a comprehensive understanding of possible issues that you may not have considered.

Unleash your Product’s Potential

Our Advantages in UX/UI design and research on Web and Mobile

Our Clients Say About Us

Avg. Customer Satisfaction

4.8
4.8/5

Their UI/UX design is stunning. I'm impressed with how they deliver our product core message to customers easily.

uxlicious client testimonial 1
Manson Yau .

UXlicious help us quickly identified target user need and refine our product with user-oriented approach effectively, I'm enjoying working with them and learn a lot during the process.

Jane Yip .

Great experience with UXlicious. Very professional yet collaborative team. Focused on problem solving for our e-commerce website with business impact other than just pretty designs.

Tung Lee .

Great work! After they revamped my website, the conversions went up very significantly. I would recommend UXlicious to any business that needs a great website design.

Simon S. .

    Let us help you

    Build the Right Product for the Right Customer

    All Services

    uxlicious service

    01

    Everything starts with Research

    We conduct UX research to understand your growth opportunities.Through market and customer research, competitive review and customer interviews. We will discover:

    uxlicious service

    02

    Killer UX/UI Design

    Working collaboratively, we transform your UX and UI design ideas into reality with a thorough understanding of your business model and target market, whether that be Hong Kong or anywhere else in the world. We deliver:

    uxlicious service

    03

    Agile software development

    We work closely with entrepreneurs and businesses to build tailor-made mobile and web applications. As an agile team, we pride ourselves in producing high-quality, timely and sustainable projects.

    uxlicious service

    04

    UX & Audit

    We pinpoint less-than-perfect areas, revealing which parts of a site or app are causing headaches for your users and stymieing conversions.

    Working closely with your product day-to-day gives us unique insights into the operations and business while taking away the customers’ point-of-view. We highlight:

    uxlicious service

    05

    Indepth & UAT Testing

    Evaluate your site or app by testing it with your target users so you can get real feedbacks to develop the right feature and improve your UX Design

    Testing is the easiest way to continue improving conversion and create better user experience. But sometimes you may not have the resource or time to conduct regular testing. We help with:

    01

    UX Research

    Everything starts with Research

    uxlicious service

    We conduct UX research to understand your growth opportunities.Through market and customer research, competitive review and customer interviews. We will discover:

    02

    UX/UI Design

    Killer UX/UI & Design

    uxlicious service

    Working collaboratively, we transform your ideas into reality with a thorough understanding of your business model and target market. We deliver:

    03

    Software Development

    Agile software development

    uxlicious service

    We work closely with entrepreneurs and businesses to build tailor-made mobile and web applications. As an agile team, we pride ourselves in producing high-quality, timely and sustainable projects.

    04

    UX Audit

    UX & Audit

    uxlicious service

    We pinpoint less-than-perfect areas, reveal which parts of a site or app are causing headaches for your users and stymieing conversions.

    Work closely with your product day-to-day gives you unique insight to the operations and business while taking away the customers’ point-of-view. We highlight:

    05

    Usability Testing

    Indepth & UAT Testing

    uxlicious service

    Evaluate your site or app by testing it with your target users so you can get real feedbacks to develop the right feature and improve your UX Design

    Testing is the easiest way to continue improving conversion and create better user experience. But sometimes you may not have the resource or time to conduct regular testing. We help with: